Refund Policy

At CertMaster, we are dedicated to your success. Our products are crafted with the highest standards of care and professionalism, leveraging the expertise of industry professionals from leading organizations worldwide. Our goal is to help you excel in your chosen field with minimal preparation time and maximum knowledge gain.

We believe in one golden principle: Your success is our success.

We respect your time and aim to help you use it efficiently. Our materials are developed by senior IT professionals who stay current with the latest industry trends to ensure you receive the most up-to-date training. We value customer feedback and continuously strive to improve our products and services.

If you do not pass your exam, we will promptly review our product and offer a refund of your purchase amount. Please see the details below.

Money Back Guarantee

If you do not pass your exam, CertMaster.com will provide a refund, which is 15 days. To claim the guarantee, contact Customer Support with a scanned copy of your failed exam, and we will start the refund process after.

How to Claim the Guarantee

1. Contact our Email Customer Support at support@Certmaster.com with a scanned copy of your failed exam score report in PDF format within 7 days of your test date.
2. Delete Products: Before claiming the guarantee, delete any downloaded products and destroy all site copies.

Conditions and Exclusions

• Single-User Licenses: This guarantee applies only to single-user licenses purchased directly from CertMaster, and will not valid for subscription based purchases.
• Refund Issuance: Refunds will be issued to the same SecureUPU method used for payment during the product purchase.
• Eligibility: The refund claim is valid for any CertMaster end user who fails the corresponding exam within 15 days from the date of purchase. Claims must be submitted within 7 days from the exam failure date.
• Preparation Time: We recommend a study preparation period of at least 7 days with CertMaster study material to ensure a thorough understanding of the exam content.
• Wrong Exam Product Purchase: Claims will not be considered for refund or cancellation associated with a buyer’s wrong exam product purchase, exam attempt before preparation, or lack of exam schedule understanding the product use, and we consider exam failure with the correct product.
• Name Mismatch: The candidate's name must match the CertMaster account holder's name.
• Sample Orders: Orders cannot be made for sample orders or outdated exam product for which updates have already been received.
• Practice Questions: CertMaster does not supply or reimburse for mock, as general preparatory notes, or VCE type basic non-official learning content.
• Preparation Products: This guarantee does not cover Labs Preparation products for any other simulated exams.

Give our products a try without any hesitation or risk. Your success is our priority, and we stand by our commitment to support your certification journey.